I did not have to reauthenticate, and I was able to use it again to login to onedrive on PC. So when I am logging in to Office 365, it is asking me for the code being displayed on my Authenticator app, and it just isn't working because I'm not logged in to it on my new phone. A: You will see a prompt from Microsoft Authenticator asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. The problem i am having is that the old Authenticator app only produced 6 digit codes and the new App produces 6 digits for my business accounts and 8 digits for my personal accounts. Check if your devices get notifications when the app is open or closed. Data 8 day ago I did setup microsoft authenticator app for office 365 account. Microsoft Authenticator is a multifactor app for mobile devices that generates time-based codes used during the Two-Step Verification process. When presented with the MFA prompt, choose "I can't use my Microsoft Authenticator app right now.". The project has local accounts with the ability to register additional external accounts like Microsoft, Facebook, etc. Select Settings. So I get promted to open my authenticator app and that it will give me a code so I can log into my email but it does not give me anything. Before we start into how to manage your security info, let's make sure we've successfully sent your verification code. All the testing performed here were done on iOS devices (Version: 11.2.6) not sure how android behaves here. Tip: Microsoft Authenticator has the ability to back up your code generators, tap the three-line menu icon in the top left corner of the screen and select Settings. I reached out to Github, who says their system is saying the codes are not correct. One-tap push notification and 6-digit SMS code authentication options are not supported when using this mobile authenticator; Restriction: . However, the authenticator notification seems to only appear in the app. but it is not taking the 6digit code, I am trying to enter.It is showing below screens. The app will generate random security codes for sign-in without requiring any cell signal or Internet connection. Select Time correction for codes. For Android users: Go to the Main Menu on the Google Authenticator app. If the message displayed states that the time is already correct: Go back to the main page of the Google Authenticator / Microsoft Authenticator app. During the setup process, the test process works for both notification and code generator. Authenticator App not working with Teams. Microsoft Authenticator one time code. The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. Turn off " Do not disturb ". I am able to add the App OK as a two-step Authentications option. If you'd like to reset your password but the verification code didn't arrive, see When you can't sign in to your Microsoft account.. For tips about receiving and using verification codes, please see Troubleshooting verification code issues. Select Next. I have a new phone and didn't back it up or save any details. The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. Before we start into how to manage your security info, let's make sure we've successfully sent your verification code. This turns out to be a bug in the MFA app. To resolve the issue, you need to navigate to: Azure Portal > Azure Active Directory > Security > Multi-factor Authentication > Block/Unblock users > Unblock the user. On your computer, click Next, and then enter the code you generated on your phone. Without the update, you will receive an older version of the app which only supports two-step verification for work and school accounts. Thank you for reaching out. If you are unable to find the second device or second account in authenticator or any other app then you may need to reset the same. The authenticator app should successfully add your work or school account without requiring any additional information from you. Authenticator WAS working great, but lately when I open it it says "Touch ID for "Authenticator" Enter your passcode or use Touch ID to unlock". If you are receiving a message that your Authenticator code is incorrect, don't worry - the time, date or timezone on your mobile device and computer may not be in sync.. Microsoft Authenticator is a multifactor app for mobile devices that generates time-based codes used during the Two-Step Verification process. All the testing performed here were done on iOS devices (Version: 11.2.6) not sure how android behaves here. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. Select Time correction for codes. Select the checkbox next to Authenticator app, and then select Configure.. Open the Microsoft Authenticator app, select the plus icon and select Add account, and then select Work or school account, followed by Scan a QR Code.If you don't have an account set up in the Authenticator app, you'll see a large blue button that says Add account. If you'd like to reset your password but the verification code didn't arrive, see When you can't sign in to your Microsoft account.. For tips about receiving and using verification codes, please see Troubleshooting verification code issues. But the app isn't receiving notifications and when I look for the authenticator generated code, it gives me 8 digits but . If this doesn't work or your "Set Automatically" setting is already on, please refer to the bottom of this article for additional steps. One popular 2FA code generator is Authy that offers some advanced features that are absent in apps like Microsoft Authenticator. The message displayed will confirm if the time has been synchronised or if it was already correct. The 2FA codes should be in sync on both the devices now, should show the same code on both the devices at the same time, and either should work for you for signing in. Deleted device in AAD profile (Additional Security Verification Screen) Removed MFA from AAD account . I am having trouble with my Authenticator App. After reinstalling an Android mobile device, the Microsoft Authenticator does not work with either code or notification. From the Microsoft Authenticator app, scroll down to your work or school account, copy and paste the 6-digit code from the app into the Step 2: Enter the verification code from the mobile app box on your computer, and then select Verify. There is no help available anywhere, and there seems to be no way to "reset" this security information. I followed tutorials on Microsoft's documents on setup of Microsoft Authentication and while the login works correctly, the logout does not clear the session. Thanks. This limitation does not apply to the Microsoft Authenticator or verification code. Two step verification provides 6 digit codes. URGENT - Microsoft Authenticator App code not working . This turns out to be a bug in the MFA app. For Android users: Go to the Main Menu on the Google Authenticator app. From the Microsoft Authenticator app, scroll down to your work or school account, copy and paste the 6-digit code from the app into the Step 2: Enter the verification code from the mobile app box on your computer, and then select Verify. Follow these steps: I have to input the MFA code, generated by the authenticator app. Step 4 On your computer: You should now be on the Microsoft Authenticator: Start by getting the app screen. Is the Microsoft Authenticator app an accepted platform for 2FA? The authenticator app asks for a verification code as a test. One-tap push notification and 6-digit SMS code authentication options are not supported when using this mobile authenticator; Restriction: . And even there is no existing account is visible in . So after receiving little help from MSFT, I completely tore out the Authenticator App and got it working again. Now choose "Use verification code from my mobile app": Now launch the Microsoft Authenticator app on your mobile device and tap your account: Locate the one-time password code: Click and hold on the code shown on the screen. Check to see if the "Do not disturb" feature has been turned on for your mobile device. Jun-28-2019 08:10 PM. Hi All, I'm unable to setup my work account on the Authenticator app as it's unable to scan the QR code on phone, it keeps on saying "QR Code was already been used" tried to enter the code manually but still does the same thing. Steps I took to get it to work again. My MS Authenticator app does not show any 6 digit one-time-tokens. It shows 8 digit one time passwords. Select Settings. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6. I am trying to get into my Teams account which uses my personal email address and shows me as a quest of my company. Select Confirm. The authenticator app should successfully add your work or school account without requiring any additional information from you. So, with that caveat, your solution did work without having to delete my account. The authenticator app asks for a verification code as a test. This is not exactly the most elegant authentication solution I have ever seen. When I enter the code in Github, it says "Two-factor authentication failed.". The only thing I see working on the Android app is the countdown random number generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Quick Analysis: If we have already setup our work account on MFA app on a device and if we try to remove and setup the same account on the same device the MFA authenticator app will not allow you to setup MFA again with same account. Hi, I have tried adding the Microsoft Authenticator App for two-step authentication. Microsoft Authenticator not working with Azure MFA after reinstall. Hi, when I try to setup the two factor authentication using an app, Microsoft Authenticator in this case, the 6 digit code generated by the authenticator is not accepted during the setup. Step 5 Important! If you aren't prompted to use your camera to scan a QR . In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone. Note: Do not choose I want to use a different authenticator app or I want to set up a different method for your state work account. This involves scanning the QR code and typing in the App's 6-digit verification code. Touch ID isn't working on my phone, and I've been unable to get to an Apple store to see why, so that isn't an option. Tap the three vertical dots at the top right, and then tap "Settings.". but it is not taking the 6digit code, I am trying to enter. The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones. After the phone was done booting back up it automatically loaded all of my apps but it did not load the Microsoft Authenticator app back up. Note: You can also contact . Stop here on your computer screen. This is not only a hassle for Microsoft authenticator, but also for many other authenticator apps including Google Authenticator which makes it nearly impossible to recover the codes. Please help ASAP as I am unable to access my company emails and it is … authenticator app not giving code Problems started when I upgraded to MS Authenticator. When I went to sign into my PayPal account it prompt me for the authenticator code. Quick Analysis: If we have already setup our work account on MFA app on a device and if we try to remove and setup the same account on the same device the MFA authenticator app will not allow you to setup MFA again with same account. #Microsoft #Authenticator #NotOpen #NotWorking #ProblemIn this Video, i will show you How To Fix Microsoft Authenticator App Not Opening Problem || Microsoft. This is Authenticating against Azure AD. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Microsoft Authenticator App - cannot get it to work with PayPal. Tried . It is showing below screens. Every time i get asked for a code for any of my personal accounts the requesting software, typically Office 365, does not recognize the 8 digit code and fails to . Use the Microsoft Authenticator app. Authenticator code not working Are you having trouble with your Authenticator code? The Device is iOS which I recently reset with new OS and Authenticator app was working perfectly before the reset. Code not accepted. It might have happened that you might have set both the above while working in the flow but are missing to recall which device you set it earlier. To do that, log into your Microsoft 365 application. Install Authenticator App With the dust settling from Ignite 2019, let's dive in with "how stuff works" - focusing on the Microsoft . Stop here on your computer screen. After you finish your recovery, you might notice that your personal Microsoft account verification codes in the Microsoft Authenticator app are different between your old and new phones. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. If signal-related problems are common, use the "Microsoft Authenticator app" on your mobile device. I've tried doing it through password, text code, and working with the help desk, and tech support, but no luck on any count. Select Next. #Microsoft #Authenticator #NotOpen #NotWorking #ProblemIn this Video, i will show you How To Fix Microsoft Authenticator App Not Opening Problem || Microsoft. Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total. When the Google authenticator codes are not working, you will not be able to login into various accounts where 2FA is enabled. Follow the instructions to make sure that you have the correct time in your Google Authenticator app. Microsoft Authenticator - Codes are not working I downloaded the new Microsoft Authenticator app that came out of beta the other week, set up all my two-factor authentication codes and made sure everything was working, which it was at the time. Then, the phone broke, I ordered a new one and received it, now the Authenticator codes do not work, even it time sync'd. However, fortunately, there are some easy fixes to this issue. There is always a bit of house cleaning required before you can be able to recover your authentication codes from Microsoft . Please help ASAP as I am unable to access my company emails and it is impacting my work.--Personal Information Removed by Moderator-- Authenticator not working. Use the Microsoft Authenticator app. I changed my authenticator settings to remove app lock. Tried . I did setup microsoft authenticator app for office 365 account. To do this, open Microsoft Authenticator. As it turns out, in addition to the time correction for code setting, the problem can also be caused when the time and date on your phone itself is not correct. Features and compatibility. If you need to recover your accounts on a new phone, you'll have to turn on the backup option on your old one. Step 4 On your computer: You should now be on the Microsoft Authenticator: Start by getting the app screen. If you're not using the Microsoft Authenticator app, select the Authenticator app or hardware token option. Click Sync now. Select Time correction for codes. Currently, it is asking for a code from the app in order to log into the app, however, you cannot get a code from the app, unless you're already logged into the app. Hi all, I have a Verizon Samsung Galaxy Nexus and initally had Google Authenticator working and providing codes perfectly. But what happens if Authy codes are not working when you need them. I am experiencing a similar issue. New features and updated app design are only available if you have completed the Windows 10 Anniversary update. Also, my MS Authenticator does not receive any notifications. Manually deleted account in Authenticator App that was not working. Note: Do not choose I want to use a different authenticator app or I want to set up a different method for your state work account. Features and compatibility. Old Microsoft account authentication app was perfectly working. Microsoft Authenticator - Codes are not working I downloaded the new Microsoft Authenticator app that came out of beta the other week, set up all my two-factor authentication codes and made sure everything was working, which it was at the time. I enter the code after doing a "Sync now" under "Time Correction for Codes" in the Google Authenticator Android app (4.60 on Android 4.4) which says "Time already Correct". Original issue 233 created by kikkomanUT on 2012-12-14T22:41:59.000Z:. 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